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Ark Nova teatab veast

#88835: "Game not opening for me "

fixed: Viga on parandatud

Mille kohta see veateade on?

Ark Nova #378022622

Mis juhtus? Palun vali alt

Ühel hetkel ei olnud mul ligipääsu mängu liidesele

Mis juhtus? Palun vali alt

Ühel hetkel ei olnud mul ligipääsu mängu liidesele

Palun kontrolli, kas samal teemal on juba aruanne olemas

Kui jah, siis HÄÄLETAGE selle raporti poolt. Kõige rohkem hääli sisaldavatele aruannetele antakse PRIORITEET!

#	Status	Votes	Game	Type	Title	Last update

Detailne kirjeldus

Aruande ajalugu

May 18 th 2023 12:20 • pflowerink • Viga ei ole veel arendajate poolt taasloodud:

Screen refresh didnt help the issue,
The problem has been happening since starting the game

May 18 th 2023 12:30 • Tisaac • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

Screenshot ? Have you tried a different browser ? Device ?

May 18 th 2023 20:03 • kbuj • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

C'est arrivé sur ma table #377800576
Rafraichir la page n'a pas aidé
Le porbleme est apparu a chaque fois que je voulais jouer sur cette table. Sur mon Ipad ou telephone android tout fonctionne.
J'utilise chrome sur un ordinateur portable

May 19 th 2023 12:36 • Glandalf_le_Blanc • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

I wanted to report the error by making a usual request but I no longer have any access to the game interface and therefore no longer have access to the table number. This is a game of Ark Nova to which I invited a friend of mine. We made the selection of maps and since then I can no longer access the interface of the game. I get stuck at the beginning of loading the interface. I use chrome.
Does anyone have a solution for me?
THANKS

May 19 th 2023 16:02 • GTSchemer • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

Can you please take a screenshot?

For anyone seeing this, are you on a tablet? Phone? Laptop?

May 19 th 2023 19:04 • pflowerink • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

Opening on a phone.

May 19 th 2023 19:09 • pflowerink • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

imgur.com/a/HdA6MR1

That as far as it loaded for last two days. No error message is coming up and F5 isn't doing anything.

May 19 th 2023 19:14 • GTSchemer • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

@pflowerink what model phone? Do you know the web browser version? (like Chrome 103)

May 19 th 2023 19:26 • lefrom • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

The game does not start for me and is in loading state. I didn't play at all. I haven't got my table number.
Th refresh F5 key does not solve the problem. I cannot do anyting
I use the BGA application and the problem is thesame with the browser chrome

May 19 th 2023 19:33 • GTSchemer • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

@lefrom what model phone?

May 19 th 2023 19:34 • pflowerink • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

Samsung galaxy s9, I use the app. So im not sure what browser it is opening up in. When I try to use a different browser it sends me to the app.

May 19 th 2023 19:36 • pflowerink • Selle vea taasloomiseks on arendajatel vaja rohkem teavet:

I know the person im playing with and they are having no issues opening the game from there said hence why I was able to get the table number. I now have a time plenty as I can access the game.

May 19 th 2023 19:36 • GTSchemer • Viga on kinnitatud arendajate poolt. :

Thanks. I am reporting info to the programmers.

May 19 th 2023 19:42 • pflowerink • Viga on kinnitatud arendajate poolt. :

I have uninstalled the app and opened in Samsung Internet and I was able to access the game.

May 19 th 2023 19:47 • GTSchemer • Viga on kinnitatud arendajate poolt. :

If anyone has this problem with Chrome in Windows, please report what version of Chrome so we can try to reproduce the problem.

May 20 th 2023 14:29 • lefrom • Viga on kinnitatud arendajate poolt. :

@GTSchemer I don't play with my phone but with my PC.
But the problem does not appear with Microsoft edge and i could begin to play

May 20 th 2023 14:49 • docthib • Viga on kinnitatud arendajate poolt. :

I do have this problem as well on PC.
Loading stuck on "opening game box" screen.
Chrome Version 113.0.5672.93
No javascript error in console, nor in network however there are some pending operations (see screenshot).
However it completely frozes the Chrome tab! (never seen this before)
I'm even not able to close it, no more click interaction possible :o
No problem when using Firefox.

Table: 370344454
Console screen + network screen: imgur.com/a/rwCFlZk

May 20 th 2023 17:33 • GTSchemer • Viga on kinnitatud arendajate poolt. :

I think I have the same version of Chrome @docthib, very interesting.

You don't have any firewall or adblock in Chrome, do you?

May 20 th 2023 18:51 • docthib • Viga on kinnitatud arendajate poolt. :

I do have AdBlock Plus, no firewall.
But even with ADP disabled, it's still does not work

May 20 th 2023 18:55 • GTSchemer • Viga on kinnitatud arendajate poolt. :

Hmm, I wonder if something about AdBlock Plus is still hindering things even when disabled.

Ark Nova includes "sponsors" which might sound suspicious to an ad blocker.

May 20 th 2023 19:21 • GTSchemer • Viga on kinnitatud arendajate poolt. :

UPDATE: A player reported a problem like this, and changing their language to English at boardgamearena.com/preferences?section=lang fixed it for them.

If this fixes it for everyone, it may be a localization issue. The team is investigating.

May 21 st 2023 04:58 • darknngel • Viga on kinnitatud arendajate poolt. :

me Neither.....cant access my game it wont charge wont have access to it. im with chrome too.

May 21 st 2023 05:37 • GTSchemer • Viga on kinnitatud arendajate poolt. :

@darknngel can you try changing your language to English temporarily as a workaround, using boardgamearena.com/preferences?section=lang

May 21 st 2023 15:13 • Darkman • Viga on kinnitatud arendajate poolt. :

boardgamearena.com/2/arknova?table=375079277
I can't open the game since May 17th . I was using Chrome but this morning I tried with Edge and it worked.

May 21 st 2023 15:18 • GTSchemer • Viga on kinnitatud arendajate poolt. :

@Darkman, as a workaround you can change your language to English described above, or use a non-Chrome browser. It is being investigated.

May 21 st 2023 15:20 • Darkman • Viga on kinnitatud arendajate poolt. :

Nevermind the previous report, the game did not opened afterall... It opened as a visitor but when I loged in, it did not open.
Ouverture de la boite... then after a minute a popup opens: This page isn't responding.

I have several other games and I am able to play without any problem.
boardgamearena.com/2/arknova?table=375079277

May 21 st 2023 16:35 • GTSchemer • Viga on kinnitatud arendajate poolt. :

@Darkman did you try changing your primary language to English at boardgamearena.com/preferences?section=lang

This is just a workaround. You can change back after testing.

May 22 nd 2023 01:26 • Jessoya • Viga on kinnitatud arendajate poolt. :

I switched to English and I still have the problem, (often with table 379031826). If this table is the next table to play, It doesn't load, but if I play all the other table, I manage to be able to go there after played the last one. But if it's the only one I have to play, I can't.

I am with chrome. I will try with another browser.

May 22 nd 2023 01:36 • GTSchemer • Viga on kinnitatud arendajate poolt. :

@Jessoya thank you, please let us know how it works with another browser.

This is an extremely unusual bug. Even slight changes to card text is making Chrome freeze or not freeze, and are currently don't know why. It may even be an issue with Chrome itself.

May 22 nd 2023 02:02 • Jessoya • Viga on kinnitatud arendajate poolt. :

@GTSchemer Didn't work on Edge on PC, but it work on the app on my Android phone.

May 22 nd 2023 02:10 • GTSchemer • Viga on kinnitatud arendajate poolt. :

@Jessoya thanks. I wonder if Firefox would work, if you or your opponent have it installed.

May 22 nd 2023 02:38 • Jessoya • Viga on kinnitatud arendajate poolt. :

@GTSchemer I download et try with Firefox and it's working, if it's help

May 22 nd 2023 03:25 • GTSchemer • Viga on kinnitatud arendajate poolt. :

Edge and Chrome are based on the same engine. Firefox is not, so that is good data.

May 22 nd 2023 04:23 • Callihan • Viga on kinnitatud arendajate poolt. :

I'm having the same problem with Chrome and Edge. Seems to work in Firefox. Table 378234591
Tried the language change, clearing all cache and cookies, and incognito mode. Adbock is disabled.
2 friends in the game and they aren't having any issues. I know 1 of them is using an Ipad.

May 22 nd 2023 05:43 • GumbyProf • Viga on kinnitatud arendajate poolt. :

We're having the same problem in:
boardgamearena.com/2/arknova?table=377709478

One thing I see is that the Game Progression is marked to 100%, so maybe it thinks we're at the end of the game (I don't think we actually are).

May 22 nd 2023 09:41 • vre • Viga on kinnitatud arendajate poolt. :

Same issue with our table.

i.imgur.com/n55p7Jq.png

The particularity - not sure it matters - is that the game was started in Alpha phase:
boardgamearena.com/2/arknova?table=377685681

May 22 nd 2023 11:33 • Nasher1976 • Viga on kinnitatud arendajate poolt. :

Same issue - boardgamearena.com/9/arknova?table=379463931

May 22 nd 2023 12:22 • Nasher1976 • Viga on kinnitatud arendajate poolt. :

I can now get back into my game - please check your games and report back

May 22 nd 2023 12:24 • Tisaac • Viga on parandatud:

We found the source of the issue, but we have no idea why it's breaking Chrome.
The issue is with the translation of Hypnosis description.
We changed the description so all the tables should be fixed but we should wait until tomorrow to see if new translation of this new description will make the game broken or not.

May 22 nd 2023 22:53 • GTSchemer • Viga on parandatud:

After further research, we have deployed a more robust fix which should prevent the issue affecting Chrome and Edge.

If you changed your language to English, you can try changing it back now.

Feb 28 th 2025 06:43 • fredz_spirre • Viga on parandatud:

Same for me an Ark Nova game in progress does not load. Another game my friend whose turn it is can't enter game.

Lisa midagi sellele raportile

Palun lisage siia midagi, mis tundub asjakohane selle vea reprodutseerimiseks või teie soovituse mõistmiseks:

Teine laua ID / käigu ID
Kas F5 lahendas probleemi?
Kas probleem esines mitmel korral? Igal korral?
If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.

Tühista Uuenda raportit

#88835: "Game not opening for me "

Mille kohta see veateade on?

Mis juhtus? Palun vali alt

Mis juhtus? Palun vali alt

Palun kontrolli, kas samal teemal on juba aruanne olemas

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